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PRODUCTS
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Intact CRM |
The Lifeline of your Customer Relationship
A Customer Relationship Management tool, Intact CRM is a comprehensive software that enables an organization to maintain the data of the customers most efficiently while capturing all presale and post sale interactions of the customer. INTACT CRM comprises of a comprehensive functionality that caters to all enterprise requirements for retaining customer support and loyalty, leveraging on the following capabilities for an effective customer management:
• Sales Force Automation
• Contact Center Management
• Campaign Management
• Service Support Management
• AMC Management
• Asset Management
• Work Shop Management
• Loyalty Program
Sales Force Automation :
• Sales Force Automation – Prospective client tracking through various stages
• Target setting for marketing executives
• Enquiries from potential and existing customers
• Quotations and amendments to quotations with complete history
• Sales Force activity and achievement
• Scheduling sales calls & tracking expenses
• List of prospective clients as of date
• Schedule cum activity
• Open / Lost Quotations
• Expense vs. sales
• Quotation amendment history
Contact Center Managementt :
Intact CRM maintains the customer information / database and receives customer complaints / requirements for spares etc. The system assigns a unique complaint no. / request no. to the customer which helps the customer to track their complaints. The software assigns the complaints or requests, to the concerned engineer / branches etc. for further action.
Campaign Management :
This module provides a capability to perform campaigns for any sales and marketing related activities or for any updates to be provided to customers. Maintains the data of all customers who can be selected partially or in full from the main database of customers to run the campaign. The campaign can be scheduled periodically as per the choice for an effective communication of the specific event planned. Campaigns can be run on Email or by SMS if an SMS integration with third party is facilitated.
Service Support Management :
Intact CRM helps you to manage your inventory of spares and consumables for effective after sales support which matters the most for an organisation like yours. The spare management system will monitor the availability of spares, re-order level and even generate an intent for purchase / manufacturing. This module will also help the organization to track their spare parts sales and movement of spares by product-wise, model-wise and even region-wise. This module of Intact CRM helps the organization not only in the customer relationship but also in generating and monitoring the Spare Sales targets.
AMC Management
It has been proven, those organizations which do not believe in maintaining a proper database of their customers and their respective ownership of products, do much lesser business and have less satisfied customers than those who have properly implemented a quality CRM Software. In Intact CRM, we have given a lot of emphasis on AMC Management Module as we believe the success of any business today lies in effective management of its products and customers. This module will track all the machines which are out off warranty and generate and pop up reports for AMC registration customer wise, product wise, region wise etc.. The unique feature of this module is calculation of AMC charges on prorate basis. So, make a happy customer but while earning more money for your enterprise!!!
Asset Managementt
Unlike other CRM software Intact CRM focuses not only on Customers but also the products they use. This module helps you track the warranty status of each product sold to the customer till the warranty is on. This module will also monitor the preventive maintenance of each product as per the schedule.
Work Shop Management
Intact CRM’s Repair Management module helps to maintain the details of the spares or products as they come for Repairs and further Return (R&R) of products to the customers. The module will track all the functions of this department including assigning the job to engineer to completion and further returning the product back to the customer.
Loyalty Program
Here a variety of loyalty program can be designed and managed to the existing customer database.
• Redeem points management
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Direct Mailing Exercise
• Regular EDM activities etc.
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