The Lifeline of your Customer Relationship
 
Intact CRM is a unique software solution which connects organizations and its customers. While monitoring Service, AMC, Warranty departments including Spares and Consumable sales, the software also caters to the Repair Management on the need basis. With Intact CRM, your organization can capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes  across customer touch points, and quickly adapt to changing business and customer needs. 
 
INTACT CRM Modules

• Call Centre Management
• Spare Parts Management
• AMC Management
• Warranty Management
• Repair Management
• Loyalty Program

Call Centre Management :

Intact CRM maintains the customer information / database and receives customer complaints / requirements for spares etc.   The system assigns a unique complaint no. / request no. to the customer which helps the customer to track their complaints.  The software assigns the complaints or requests,  to the concerned engineer / branches etc. for further action. 
 
Spare Parts Management / Consumables (Stores)

Intact CRM helps you to manage your inventory of spares and consumables for  effective after sales support which matters the most for an organisation like yours.   The spare management system will monitor the availability of spares, re-order level and even generate an intent for purchase / manufacturing.  This module will also help the organization to track their spare parts sales and movement of spares by product-wise, model-wise and even region-wise.  This module of Intact CRM helps the organization not only in the customer relationship but also in generating and monitoring the Spare Sales targets. 

AMC Management 

It has been proven, those organizations which do not believe in maintaining a proper database of their customers and their respective ownership of products, do much lesser  business and have less satisfied customers than those who have properly implemented a quality CRM Software.  In Intact CRM, we have given a lot of emphasis on AMC Management Module as we believe the success of any business today lies in effective management of its products and customers.  This module will track all the machines which are out off warranty and generate and pop up reports for AMC registration customer wise, product wise, region wise etc..  The unique feature of this module is calculation of AMC charges on prorate basis.  So, make a happy customer but while earning more money for your enterprise!!!
 
Warranty Management 

Unlike other CRM software Intact CRM focuses not only on Customers but also the products they use.  This module helps you track the warranty status of each product sold to the customer till the warranty is on.  This module will also monitor the preventive maintenance of each product as per the schedule. 

Repair Management 

Intact CRM’s Repair Management module helps to maintain the details of the spares or products as they come for Repairs and further Return (R&R) of products to the customers.   The module will track all the functions of this department including assigning the job to engineer to completion and further returning the product back to the customer. 

Loyalty Program 

Here a variety of loyalty program can be designed and managed to the existing customer database. 

• Redeem points management
• Direct Mailing Exercise
• Regular EDM activities  etc.